Role of the Welfare Officer

The Welfare Officer is responsible for promoting safeguarding within their venue and working with others to ensure a safe and inclusive environment is achieved. The Welfare Officer must not be a member of the venue’s coaching team and should not be related to a member of the coaching team (for example, their spouse). The Welfare Officer should be someone over the age of 18.

Main Duties:
• Work with others in the club to promote safeguarding, diversity and inclusion and ensure compliance with the LTA’s minimum standards for venue registration
• Work with others in the club to ensure safeguarding and diversity and inclusion information, including policies, reporting procedures and details of the venue Welfare Officer are visible and available
• Work with others in the club to promote the venue’s Code of Conduct(s)
• Ensure safeguarding and diversity and inclusion is on the agenda at committee meetings
• Act as the first point of contact for all children and adults where concerns about welfare, discrimination, poor practice or abuse are identified
• Work with the LTA Safeguarding Team when concerns arise within the venue
• Maintain contact details for the LTA Safeguarding Team and key statutory agencies
• Contact the Local Authority children’s or adults’ social care teams and the police about concerns where appropriate
• Work with the LTA Safeguarding Team to facilitate audits of the venue in relation to the minimum standards
• Work with the Committee/Management and LTA to facilitate the completion of any action plan to address the results of an audit
• Work with others in the venue to ensure the relevant people at the venue have completed a satisfactory criminal records check Skills and Traits
• Tactful and discrete
• Able to resolve conflict
• Engaging and supportive
• Approachable and trustworthy
• Good listener and friendly
• Caring and understanding
• Professional and helpful
• Required for this role – Key relationships
• Chairperson and management committee
• Coaches
• Volunteers at the venue
• All members – junior and senior, plus parents/carers of junior members

Time Commitment:
• Attendance at key venue events, such as open days and junior competition
• Attendance at management committee meetings

Training:
• Required - Safeguarding and Protection in Tennis (or another course approved by the LTA)
• Required - Time to Listen
• Preferable - Yearly updates Criminal Record Check